MSFL

Accounts and Finance 9

• (1) What is MSFL Bank Details for payment through online platform ?
• (2) How can I get status of cheque that I have deposited?
• (3) What is Ledger and Journal Voucher?
• (4) How can I request for STT(Securities Transaction Tax) certificate?
• (5) How can I check balance for Trading/Fund A/C?

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DP Front 20

• (1) How to check DP share balance (NSDL / CDSL)?
• (2) What is my account debit balance in Demat (NSDL / CDSL)?
• (3) A. I have a query regarding trade book Issue NSDL?
• (4) B. I have query regarding trade book issue CDSL?
• (5) Do I have a nominee for Demat Account? How do I check it (NSDL / CDSL)?

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Internet Based Trading 11

• (1) How can I get online trading facility with MSFL?
• (2) How do I get password for online trading?
• (3) What is my login ID for online trading?
• (4) Does MSFL have a mobile App? What is the name of the app?
• (5) Do I have to enter different login ID and password for Mobile Trading?

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Risk Management 14

• (1) Where can branch employee or a sub broker see RMS report?
• (2) Where can a branch employee or Sub broker see Buy block client report?
• (3) Where can a branch employee or Sub broker see T+6 square off client list?
• (4) Where can a branch employee or Sub broker can see FO margin report?
• (5) Where is GSM (Graded Surveillance Measure) group script exposure available in MSFL back office?

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Mutual Fund & IPO 13

• (1) Which IPO is open currently?
• (2) What is the price band of IPO?
• (3) Where can i get IPO form?
• (4) How much premium or discount is declared in open IPO issue?
• (5) What is the procedure for allotment of IPO?

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DP Back 8

• (1) How can I check my Address/Bank/Nominee in demat (NSDL / CDSL)?
• (2) What is Power of Attorney- POA (NSDL/CDSL)?
• (3) How can I check Power of attorney-POA (NSDL / CDSL)?
• (4) How can I update Aadhar Card (NSDL / CDSL)?
• (5) How to check status of DRF sent for demat is whether approved or rejected (NSDL / CDSL)?

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Collection 2

• (1) Sub broker wants to inquire on brokerage payment?
• (2) I want to inquire about my pay-out?

Audit 19

• (1) How can a sub-broker / branch check status on account opening query?
• (2) How can a branch / sub-broker check whether client's KYC form is received or not?
• (3) How can a branch / sub-broker check status on Pending / Hold KYC queries ?
• (4) What is procedure for Client master Modification?
• (5) How can I update Aadhar Card in MSFL system?

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Account opening 18

• (1) How can I become MSFL's client ? (Trading & Depository)?
• (2) How long does it take to open Demat account?
• (3) In how many maximum names can one open an account?
• (4) If the account is opened in the name(s) of A and B, can shares standing in the name(s) of B and A be dematted in the account?
• (5) Can a minor become a nominee?

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Basic trading rules 4

• (1) Can I square up, take delivery or carry forward their position in settlement?
• (2) What is a Disclose Quantity (DQ) order?
• (3) What is a Stop Loss order?
• (4) What are price bands?

Dispatch 10

• (1) I have not received account opening kit. What should I do?
• (2) how to printout current NSDL Demat holdings statement with valuation ?
• (3) how to printout NSDL Demat transactions statement ?
• (4) how to printout NSDL Demat Account ledger ?
• (5) how to printout current CDSL Demat holdings statement ?

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KYC 10

• (1) Which documents are required to open a Minor's account in demat?
• (2) Can a minor open trading account? What are the guidelines?
• (3) Which documents are required for open HUF demat account?
• (4) What are the general trading code deposit and charges (brokerage)?
• (5) How can I check on my signature if I have forgotten or have got rejection by any of the departments (KYC)?

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Clearing & settelment 12

• (1) How to check security holding balance?
• (2) How to check security quarterly zero?
• (3) How to check on any corporate action like Bonus, Dividend, Right issue, Buy back, OFS(Offer for Sale), etc.?
• (4) How to check Margin (Pool) Holding Transaction?
• (5) How to know about security pay-in / pay-out?

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